Luxury Travel Advisor Services: Frequently Asked Questions

MENU

Faq

01

Why should I use a travel advisor instead of booking on my own?

Working with a professional travel advisor gives you access to insider knowledge, exclusive perks, and personalized service that you simply cannot get by booking online. We take the time to understand your preferences and travel style, then design thoughtful itineraries that align with your vision.

Through our trusted global partners, we can secure VIP amenities such as room upgrades, complimentary breakfasts, resort credits, and unique experiences that elevate your trip. We handle the research, planning, and logistics so you can focus on enjoying your journey with complete confidence.

If something unexpected happens while you travel, you have a dedicated expert advocating for you every step of the way. Booking on your own means doing all the work and troubleshooting solo. Working with us means having a trusted partner who has your back before, during, and after your trip.

02

What types of travelers does Passports & Palms Travel Co. work with?

We work with discerning travelers who value expert guidance, elevated experiences, and seamless service. Many of our clients are busy professionals who want the confidence of knowing every detail is handled with care and precision.

We specialize in working with couples planning honeymoons, anniversaries, and romantic getaways, as well as individuals and groups seeking wellness retreats, milestone celebrations, and unforgettable luxury escapes. Whether it is a solo adventure, a celebration with loved ones, or a sophisticated group journey, we tailor each experience to fit your unique travel style.

03

Why do you charge a Professional Services Retainer?

Crafting your perfect trip requires time, care, and expertise. With more than 25 years of global travel experience, including 7 years in the industry, we know that exceptional travel experiences do not happen by chance. Every detail matters, and our goal is to make your journey seamless, stress free, and unforgettable.

Professional Services Retainers allow us to dedicate the time and attention needed to plan your trip from start to finish. They cover our expertise, research, concierge support, and access to exclusive perks through our trusted travel partners such as Virtuoso, AmaWaterways, Four Seasons, 1 Hotels, and Hilton for Luxury.

Professional Services retainers start at $200 for hotel and cruise only bookings, $400 for custom itinerary planning, and $500 for groups, with final pricing based on the scope and complexity of your trip. 





04

Do you book budget vacations or “too good to be true deals"?

We focus on quality and value, not budget travel or cheap deals because they often are. We only work with trusted partners who meet our high standards, and we would never recommend a hotel or experience that we would not personally stay at ourselves.

Our goal is to ensure your vacation is stress free, memorable, and worth your investment. Your time is precious, and you deserve the best.

05

What types of travel can I book with Passports & Palms Travel Co.?

We offer a diverse travel options tailored to your needs. From resort vacations (all-inclusive or not) to luxury cruises, wellness retreats, group trips, and FITs (Flexible Independent Travel), we craft experiences designed just for you. We specialize in honeymoons, babymoons, romantic getaways, girlfriend getaways, and inclusive travel for LGBTQ+ clients.

Whether you’re planning a family reunion, bachelor/bachelorette party, or traveling solo for self-discovery, we handle every detail to make your trip effortless. If you’re dreaming of an exotic escape or a city adventure, we’ll bring your vision to life. For businesses, our incentive trips inspire and reward teams. If there’s something we can’t book, we’ll always be transparent. Share your travel dreams, and we’ll make them a reality.

06

Which destinations do you plan?

The world is yours to explore. From tropical paradises like the Maldives and Koh Samui to cultural hubs such as Tokyo and Paris, we’ll help you discover the best of the world. Whether it’s an African safari, a Caribbean escape, or Europe’s historic landmarks, we craft personalized itineraries to match your dreams.

Not sure where to go? For destination inspiration, click here to explore our travel blog for expert insights and ideas. You can also sign up for our complimentary newsletter here to receive curated travel tips and destination highlights straight to your inbox. Let us guide you to your next adventure!


07

How does Passports & Palms Travel Co. handle travel uncertainties and changes?

We prioritize flexibility and peace of mind for our clients. While we are not travel insurance experts, we always highly recommend purchasing travel insurance to protect your investment and will present options for coverage. Our proactive approach includes:

  • Automatically providing real-time updates on global travel advisories.
  • Offering personalized support to adjust your plans when necessary.

No matter what happens, we’re here to assist and ensure your journey is as smooth and stress-free as possible.

08

Can a travel advisor help with points and miles or itinerary planning services if I book on my own?

You can absolutely use our expertise!  We offer consultations tailored to your needs:

  • Make the most of your rewards with expert guidance. In this one hour consultation, we provide personalized strategies and recommendations to help you maximize your points and miles for exceptional travel experiences. With extensive knowledge and first hand experience using points for top tier hotels and flights, we ensure your rewards work harder for you. The consultation fee is $175.

  • If you prefer to book on your own or use points but still want a thoughtfully designed travel plan, our itinerary creation service is the perfect fit.  We collaborate with you to craft an itinerary that reflects your preferences, travel style, and goals, so your trip is well planned and extraordinary. Pricing starts at $200 and varies by itinerary complexity.

Still Have Questions?

Can't find the answer you're looking for? Please contact us!

get in touch

No Fuss. No Stress. 
 Just Enjoy Every Minute of your thoughtfully curated travels

Get Your Complimentary Discovery Call

Testimonials from Happy Clients

I was a little apprehensive about my first trip overseas, but that was quickly resolved when working with Catherine. She laid out exactly how the trip was going to go, from the flight, to the drive to the resort and everything in between until it was time to fly back. She even told me which weather-appropriate attire I would be most comfortable in. The entire trip was seamless. I can't recommend her services enough."

- Richard

"I can't recommend her services enough."

Traveling is always stressful! Catherine helps you make it less about being a daunting task and more about what works for your needs. She listens and really works towards providing options that make sense for your trip and is SO friendly and understanding. She takes the time to be detail-oriented, timely, and wants you to have the best experience possible. Working with Catherine is like planning a trip with a friend, while also providing experiences you might not have thought about. If you are someone who wants to get the most out of the time out have to travel, working with Catherine is the way to go!

- Angela

"Catherine is like planning a trip with a friend"

- Karen

Catherine planned a stress-free experience

My girlfriends and I just returned from a lovely vacation to St. Croix. I am thankful we used Passport & Palms Travel Co. Before our trip we told Catherine exactly what we were looking for and she handled the rest. I needed a stress-free planning experience and Catherine ensured I received one. We knew exactly what to expect and she gave us wonderful recommendations.
If you want an amazing vacation you are in fantastic hands with Passport & Palms Travel Co.!

Catherine has done it again! She planned my family vacation in 2023 and now my anniversary! You can’t lose with her services! She is helpful, honest, and knows exactly what I need as her client.

- Dierra

"You can’t lose with her services!"

HOME

ABOUT

SERVICES

SPecialties

RESOURCES

Hosted trips

BLOG

CONTACT us

fAQs

client Reviews

virtuoso hotels

Media hub

© Passports and Palms Travel Co. LLC 2026

FInd us online at:

An independent affiliate of Uniglobe Travel Center - A Virtuoso® Member

Passports & Palms Travel Co. is a full-service luxury boutique travel agency based in the NYC Metropolitan area. Our travel experts offer personalized itineraries, exclusive hotel and resort access, and exceptional service to create memorable travel experiences. Discover our top destinations and contact us today to start planning your unforgettable getaway.

Join Our Newsletter

Get  travel tips, news & hacks, travel advice,
and popular destination inspiration
delivered to your inbox