Navigating your travel journey: Frequently Asked Questions



I always book my own trips…Why do I need a travel agency?

We offer unparalleled benefits compared to online booking platforms like Expedia or Costco Travel. With personalized attention and expertise, we handle all the details of your trip, ensuring a stress-free and memorable journey. Our extensive industry network allows us to secure exclusive perks  (complimentary upgrades, daily breakfast, etc.) and insider access that online platforms can't provide.

As your dedicated advocate, we provide ongoing support before, during, and after your trip. By booking with us, you gain access to our extensive knowledge and resources, making your trip extraordinary with insider tips and personalized advice.


Do you charge a fee?

We charge a Professional Services retainer. You are provided two options in our service program for flexibility:  

Our Professional Services retainer is $150 (per room).  This includes research, designing, consulting, and arrangements of your hotel or cruise only. You will receive a complimentary 30 minute consultation.  You are given a maximum of 3 itinerary quotes to ensure we've met your needs and desires.  

Our VIP Professional Services retainer is $250 (per room).  This is for clients who need additional detailed guidance and support for their planning.  With the VIP retainer, you will receive everything in the regular package plus: arranging of private transfers and excursions, access to a mobile travel app for your itineraries and electronic travel documents, & extended support from us for questions and follow up through your departure.

Flights if accompanied by land/cruise accommodations can be booked for an additional $50 per person.  This retainer enables us to dedicate the necessary time and expertise to find the best flight options, monitor flights for any changes or cancellations, and proactively assist our clients in rebooking or making alternative arrangements when needed. We prioritize our clients' peace of mind by keeping a watchful eye on their flights and ensuring that they receive timely updates and support throughout their journey.

Our Groups (5 people or more) Professional Services retainer starts at $400

Depending on how many destinations with the trip, FIT (Flexible Independent Travel) retainers start at $350

Professional Services retainers are charged once you have selected your option.  Retainers are non-refundable. 

Hosted Group Trips 2024

Crafting Memories one group Trip at a Time

Pamper in Punta Cana:
Melia Punta Cana Beach | 4/24 -4/29

Celebrity Cruises: Italy, Turkey, Greece | 7/27 - 8/3

Unwind and rejuvenate with us! This is a wellness retreat designed for busy professionals to relax, indulge in self-care, and find joy in every moment

Sail on the Celebrity Ascent, exploring the enchanting wonders of Italy, Turkey, and Greece. Unearth the treasures of the Mediterranean with us.


Why do you charge a retainer?

That's a great question!

At Passports & Palms Travel Co., we offer personalized service, attention to detail, and act as your trusted travel advocate.  We understand that planning and embarking on a trip can  sometimes be overwhelming.  With our professional services retainer, we provide dedicated support and guidance throughout your entire travel journey.

 From the moment you reach out to us, we become your travel partners. We handle all the details - flights, accommodations, transportation, and activities - to ensure your luxury travel experience is flawlessly planned and executed. With custom itineraries, exclusive upgrades, and additional perks, we create unforgettable journeys tailored to your unique desires.

During your trip and even after you return home, we provide continuous support and assistance. Travel with confidence knowing you have a dedicated advocate by your side every step of the way.


Do I really need to get travel insurance?

Travel insurance is essential to protect yourself and your investment when going on a trip. First, it provides coverage for unforeseen circumstances such as trip cancellations, delays, or interruptions, offering financial protection against potential losses. Second, travel insurance includes medical coverage, ensuring that you have access to medical care and assistance while traveling, especially in unfamiliar destinations where healthcare costs could be expensive. Last, it also provides peace of mind, allowing you to travel with confidence knowing that you have a safety net in case of any unexpected events that may occur.


What types of travel can I book with Passports and Palms Travel Co.?

We offer diverse travel options. You can book resort (all-inclusive or not) vacations for relaxation and luxury. Explore multiple destinations with exceptional onboard experiences on our cruises. LGBTQIA+ travelers can trust us for inclusive experiences. For businesses and organizations, we specialize in incentive group trips that motivate and inspire. Solo travelers can embrace freedom and self-discovery.

Seeking a wellness retreat? Choose from our options to rejuvenate mind, body, and soul. Honeymooners can rely on us for romantic and unforgettable experiences. Expectant parents can enjoy babymoons, creating cherished memories before their little one arrives.

Whether it's renewing your vows , yearning for an exotic getaway, or embarking on a city adventure, we've got you covered. Our team plans thrilling once-in-a-lifetime adventures and relaxing getaways. We specialize in group trips for family reunions, bachelor/bachelorette parties, and more. If there's something we can't book, we'll be honest and transparent. Send us your travel requests and let us fulfill your travel dreams.

Testimonials from Happy Clients

I was a little apprehensive about my first trip overseas, but that was quickly resolved when working with Catherine. She laid out exactly how the trip was going to go, from the flight, to the drive to the resort and everything in between until it was time to fly back. She even told me which weather-appropriate attire I would be most comfortable in. The entire trip was seamless. I can't recommend her services enough."

- Richard

"I can't recommend her services enough."

Traveling is always stressful! Catherine helps you make it less about being a daunting task and more about what works for your needs. She listens and really works towards providing options that make sense for your trip and is SO friendly and understanding. She takes the time to be detail-oriented, timely, and wants you to have the best experience possible. Working with Catherine is like planning a trip with a friend, while also providing experiences you might not have thought about. If you are someone who wants to get the most out of the time out have to travel, working with Catherine is the way to go!

- Angela

"Catherine is like planning a trip with a friend"

- Karen

Catherine planned a stress-free experience

My girlfriends and I just returned from a lovely vacation to St. Croix. I am thankful we used Passport & Palms Travel Co. Before our trip we told Catherine exactly what we were looking for and she handled the rest. I needed a stress-free planning experience and Catherine ensured I received one. We knew exactly what to expect and she gave us wonderful recommendations.
If you want an amazing vacation you are in fantastic hands with Passport & Palms Travel Co.!

Catherine has done it again! She planned my family vacation in 2023 and now my anniversary! You can’t lose with her services! She is helpful, honest, and knows exactly what I need as her client.

- Dierra

"You can’t lose with her services!"

No Fuss. No Stress. 
 Just Enjoy Every Minute of your thoughtfully curated travels

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© Passports and Palms Travel Co. LLC 2024

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Passports & Palms Travel Co. is a full-service luxury boutique travel agency based in the NYC Metropolitan area. Our travel experts offer personalized itineraries, exclusive hotel and resort access, and exceptional service to create memorable travel experiences. Discover our top destinations and contact us today to start planning your unforgettable getaway.